Shipping policy

Shipping Policy

At NOVAQ, every order is prepared with care. Please review the information below before placing your order.

Processing Time

Most orders require 2–5 business days to be processed before shipping. Business days do not include weekends or holidays.

During product launches, promotions, or periods of high demand, processing may take slightly longer.

Estimated Shipping Time

After processing, standard U.S. shipping typically takes 3–7 business days. Most customers can expect their order within approximately 5–12 business days after purchase.

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery times.

Shipping Costs

Shipping costs are calculated and displayed during checkout based on the order and delivery location.

Tracking Information

Once your order ships, you will receive an email containing tracking information. Please allow up to 48 hours for tracking updates to appear.

Some orders may arrive in separate packages if the products are fulfilled from different facilities. If this occurs, you may receive more than one tracking number at no additional shipping charge.

Incorrect Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout. If you notice an error, contact NOVAQ as soon as possible.

Once an order has entered production or shipped, we cannot guarantee that the address can be changed. Orders returned because of an incorrect or incomplete address may require an additional shipping fee to be resent.

Lost, Stolen, or Damaged Packages

NOVAQ is not responsible for packages marked as delivered by the shipping carrier that are lost or stolen after delivery. If your tracking shows “delivered” but you cannot locate the package, please check with household members, neighbors, and the shipping carrier.

If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery with your order number and clear photographs of the item and packaging. We will review the issue and work to make it right.

International Orders

International delivery times vary by destination and may be affected by customs processing. Customers are responsible for any customs duties, import taxes, or additional fees charged by their country.